|Lost/Forgot my password||Tutorial|
it is possible over time that someone forgets its password. According to your situation, there are different ways you can ask for a new password.
Please note that if your account has been banned or blacklisted (username, email address or IP address), a new password will not change the situation: it will be impossible for you to login.
The same happens if the brand account has been banned/closed or if the administrator temporary closed the account or disabled your profile.
[Client Area] You forgot/Lost your password
You can ask for a new password going to our main website and clicking the dedicated link under the page "Login".
Otherwise, you can simply open the link clicking here.
[Client Area] You forgot/Lost your password and you are the founder
In this case, you cannot request a new password as in the previous case; this is for security reasons and to avoid hacking of your account.
You need to send a request to one member of our team providing the following information:
Do not submit multiple requests to multiple staff members. One request is enough.
[Support forum] You forgot/Lost your password
If you can't access the support forum anymore, you can:
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Last updated: 13th February 2018
Did you lose your password ? Do you have problems to login your account? Check here for the solution or open your topic for help.
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